Reference

Your Rights and Our Commitments

These terms set out how desawarsatta operates your account, handles your data, and enforces access conditions — covering jurisdiction, eligibility, and what applies where local law permits.

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desawarsatta Your Rights and Our Commitments
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your account terms, a data request, or a dispute you need to raise formally, our support team handles legal queries through the channels below.

Email for Legal Queries Send a written request or formal dispute to our legal inbox. Include your registered account email and a clear description of your query so we can route it to the correct team without delay.
Live Chat for Account Issues For account-level policy questions — eligibility, access restrictions, or term clarifications — live chat connects you to an agent who can review your account status and explain the relevant conditions in plain language.
Written Correspondence For formal data-access requests or legal notices, written correspondence addressed to our registered office is accepted. We acknowledge receipt within five business days and respond within the statutory period where applicable.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and transparency around your personal data sit at the centre of how we run this platform.

Data We Collect

We collect the details you provide at registration — name, email, date of birth, and payment identifiers like your UPI VPA or linked Paytm number — alongside transaction logs and session activity necessary to run your account securely.

Cookie Policy

This site uses session cookies to maintain your login state and analytical cookies to understand how pages are used. You can manage cookie preferences through your browser settings; disabling analytical cookies does not affect account functionality.

Data Retention

Account data is retained for a minimum of five years after account closure to meet financial-record obligations. After that period, personal identifiers are deleted from active systems, though anonymised transaction records may be kept for audit purposes.

Account Security Measures

Passwords are stored as salted hashes — never in plain text. Two-factor authentication is available and we recommend enabling it for any account that uses UPI or PhonePe for deposits, since those transactions are irreversible once cleared.

Your Right to Access and Correct

You may request a full export of the personal data we hold on your account at any time by contacting our legal inbox. Correction requests for inaccurate data are processed within 30 days, subject to identity verification.

Who to Contact for Data Requests

All data-subject requests — access, correction, erasure where permitted by law — go to our dedicated legal email. Include your full name and registered email address; we will acknowledge within 48 hours and respond fully within 30 calendar days.

What You Need to Know About Our Policy

These questions cover the most common legal and policy points that come up around account access, data handling, and your rights as someone who uses this platform where local law permits.

Account eligibility depends on local law and is available where local law permits. You must provide accurate registration details and not be resident in a jurisdiction where access to this service is prohibited under applicable state or central legislation.

We collect your name, email address, date of birth, and the payment identifiers you use — such as your UPI VPA or Paytm-linked number. We also log transaction history and session data needed to secure and operate your account.

We retain your account records for a minimum of five years post-closure to satisfy financial and audit obligations. After that window, personal identifiers are deleted. Anonymised transaction summaries may be kept indefinitely for internal reporting.

Yes. Email our legal inbox with your registered account address and a subject line that says 'Data Access Request'. We acknowledge within 48 hours and deliver a full export within 30 calendar days, subject to identity verification.

Submit a written dispute via our legal email channel with your account details and a clear description of the decision you are contesting. We review formal disputes within 72 business hours and respond with a written outcome and any available remedies.

These terms are governed by the laws applicable in the jurisdiction from which you access the platform. Where access depends on local law and is permitted, the relevant state or central Indian legislation forms part of the governing framework for your account.

We publish updates directly on this page, and the version shown here is always current. For significant changes, we notify you by email to your registered address at least seven days before the new terms take effect, giving you time to review them.

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